This Privacy Policy explains how Cleansingfrfauna (“we”, “us”) collects, uses, stores, and discloses personal information when you use cleansingfrfauna.world and our coaching services in Aotearoa New Zealand. We comply with the Privacy Act 2020 and the Information Privacy Principles (IPPs).
1. Agency and contact
Privacy officer contact:
Cleansingfrfauna
98 Te Weka Street, Maori Hill, Timaru 7910, New Zealand
Phone: +64 29 999 8855
Email: info@cleansingfrfauna.world
2. Personal information we collect
- Identity and contact: name, email, phone, organisation (when you provide them)
- Enquiry and coaching content: messages, session notes, goals you choose to share
- Billing: invoice details and payment references (we do not store full card numbers)
- Technical: IP address, browser type, device data, pages visited—if analytics cookies are enabled with your consent
- Cookie preferences: stored in your browser localStorage
3. How we collect information
Directly from you (forms, email, phone, in-person sessions), automatically via cookies where permitted, and from payment processors only as needed to complete transactions.
4. Purposes of use
- Respond to enquiries and deliver coaching services you request
- Issue invoices and meet tax and record-keeping obligations
- Maintain website security and improve usability (with consent where required)
- Send service-related messages; marketing only with consent or as permitted by the Unsolicited Electronic Messages Act 2007
- Comply with New Zealand law and defend legal claims
5. Legal grounds (including overseas visitors)
Primary compliance is with New Zealand law. If you are in the European Economic Area or United Kingdom, we may also process data under GDPR Article 6(1)(b) contract, (f) legitimate interests, or (a) consent where applicable, without reducing your NZ rights.
6. Disclosure to third parties
We may share information with:
- IT and email hosting providers (New Zealand or overseas) under confidentiality and security terms
- Payment processors for invoicing
- Professional advisers where required by law
- Authorities if legally compelled
We do not sell personal information.
7. Overseas disclosure
Some providers may store data outside New Zealand. Before disclosure we assess whether the recipient provides comparable safeguards or we use contractual protections as required by IPP 12.
8. Retention
- General enquiries: up to 24 months unless a coaching relationship begins
- Coaching records: duration of engagement plus 36 months for administration, or longer if required by law
- Financial records: 7 years per Inland Revenue requirements
- Server logs: up to 90 days
- Cookie preferences: until you clear browser storage
9. Security
We use access controls, TLS encryption in transit, encrypted storage for coaching notes where available, staff confidentiality obligations, and periodic vendor review. No method is 100% secure; report concerns promptly.
10. Notifiable privacy breaches
If a privacy breach causes serious harm, we will notify affected individuals and the Office of the Privacy Commissioner as required under the Privacy Act 2020.
11. Your rights
Under the Privacy Act 2020 you may request access to and correction of your personal information. Contact us using the details above. We will respond within 20 working days where practicable. If unresolved, you may complain to:
Office of the Privacy Commissioner
PO Box 10094, Wellington 6140
Phone: 0800 803 909 · www.privacy.org.nz
12. Children
Services are for adults. We do not knowingly collect information from anyone under 16 without parental authority.
13. Cookies and analytics
See our Cookies Policy. Non-essential cookies run only with your banner choice.
14. Changes
We may update this policy and change the date above. Material changes will be noted on the website.